Tutorial Day

Tuesday, May 5th, 2009
Track: Tutorial 1 Tutorial 2 Tutorial 3 Tutorial 4
9.00 am - 12.00 am   Google: The Missing Manual
David Pogue
Taming the Content Beast: Content Strategy
Bob Boiko
Information architecture, just the essentials
Donna Spencer
Making the Most of SharePoint 2007
Martin White
1.00 pm - 4.00 pm Managing the Web: The Fundamentals of Web Operations Management
Lisa Welchman
Information Architecture for the Large, Decentralized Organization
Lou Rosenfeld
Advanced User Interface Design Strategies
Jim Hobart
Intranet Best Practices - exchanging experience
Jed Cawthorne and Martin White
6.00 pm Conference Dinner

 Conference Day #1

 Wednesday, May 6th, 2009
Track: Strategy & Governance Intranet Web Content Management SharePoint
7.45 am - 8.45 am Intro: Get the most out of the conference
9.00 am - 9.15 am Conference opening & welcome
Janus Boye
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9.15 am - 10.00 am Opening keynote: Disruptive Tech: What’s New, What’s Coming, and How It Will Change Everything
David Pogue
10.00 am - 10.30 am Break
10.30 am - 12.00 am Fifteen Years on the Web
Lisa Welchman, WelchmanPierpoint & Martha McLean, Foreign Affairs and International Trade Canada
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Intranets and operational excellence, How intranets can help organisations work smarter
Jane McConnell, NetStrategy/JMC

Lean intranet management
Case: Wyeth Pharmaceuticals
Joanne Jackson
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How WCM meets the new requirements for evolved web strategies
Jim Murphy, AMR Research
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Using WCM to solve business problems
Case: Association of National Advertisers
Jeff Tomberg
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Learning how to work with a CMS
Case: Hanley Wood
Alec Dann
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SharePoint: Product, Platform, or Ecosystem?
Tony Byrne, CMS Watch
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WestJet's SharePoint of view
Case: WestJet
Jane Meyer
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12.00 am - 1.00 pm Lunch
1.00 pm - 2.00 pm The 10 Principles of Information Management
Bob Boiko, University of Washington & Metatorial Services & Erik Hartman, Hartman Communicatie
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What makes a good intranet - and can SharePoint provide it?
Jed Cawthorne, Prescient Digital Media
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Adapting to change
Case: Abercrombie & Fitch
Simon Kish
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10 inconvenient truths after 10 years
Janus Boye, J. Boye
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Crossing borders with SharePoint: smooth sailing or rough waters?
Case: Alfa Laval
Pernilla Webber
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Best Practices for using SharePoint: A Business Person's Guide
Dorthe Jespersen, J. Boye
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2.00 pm - 2.30 pm Break
2.30 pm - 3.30 pm Expert Panel discussion moderated by Janus Boye
3.30 pm - 4.00 pm Break
4.00 pm - 5.00 pm Content Dimensions 2009-2010: Trends and Challenges
Steve Arnold, Arnold IT
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Panel debate with:
Using the Intranet to Drive Sales
Case: IKEA
Beth Gleba
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Intranet 2.0: learning from others & how to implement
Toby Ward, Prescient Digital Media
Stump the Consultant with David Hobbs, Seth Gottlieb and Travis Wissink Implementing SharePoint in the Enterprise – getting the most from your implementation and your integrator
Shawn Shell, Consejo
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5.00 pm - 5.15 pm Break
5.15 pm - 6.15 pm Web Idol
6.30 pm Conference Party - at the Moshulu, Penn's Landing - 401 S. Columbus Blvd.

 Conference Day #2

 Thursday, May 7th, 2009
Track: Strategy & Governance Intranet User Experience E-health
9.00 am - 9.15 am Conference opening by
Janus Boye
9.15 am - 10.00 am Opening keynote: Marrying Web Analytics and User Experience
Lou Rosenfeld
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10.00 am - 10.30 am Break
10.30 am - 12.00 am Distribute or Centralise?
Case: Oxford University Libraries
Thaddeus Lipinski
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Content Governance in a Web 2.0 Environment
Case: Wyeth
Christine Bates
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Developing a customer centric web strategy
Case: Wienerberger
Volker Grünauer
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The benefits of setting out an intranet strategy
Martin White, Intranet Focus

Enterprise Intranet Strategy on a Shoe String
Case: Thermo Fisher Scientific
Jerry Boyle
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Getting content right
Donna Spencer, Maadmob
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How To Help A Novice Feel and Sound Like An Expert To Your Customers
Case: Circuit City
Brian Kaupa
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eHealth 2.0 - Creating engaging and interactive health content and tools
Toby Ward, Prescient Digital
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Measuring success and customer satisfaction in e-Health projects
Case: Memorial Hermann Healthcare Foundation
Kevin Kelly

Making sophisticated content user-friendly
Case: IMS Health
Tom Hamilton
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12.00 am - 1.00 pm Lunch
1.00 pm - 2.00 pm “Hello, I'm Jo” – Privacy, Identity and Web Strategy
Graham Oakes, Graham Oakes Ltd.
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Harvesting successes of the past and keeping the momentum through the intranet relaunch

Turning challenges into success?
Case: Nycomed
Line Berg Østergaard
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Design Patterns for Navigating Complex Taxonomies
Jim Hobart, Classic System Solutions
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Employee Portals: UX Opportunity, Challenge or Both?
Case: Intel
Shibani Kapoor
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A healthcare manufacturer’s quest to unify its brand online
Case: Covidien
Steve Machesney
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2.00 pm - 2.30 pm Break
2.30 pm - 3.30 pm What's on - Roundtable discussions
  • Emerging problems, emerging technologies, and emerging approaches to Web Content Management by Jim Murphy
  • How to create great user experiences by Donna Spencer
  • Using interactive tools to engage patients, families & consumers by Toby Ward
  • Your Intranet Ecosystem by Jed Cawthorne
  • Your SharePoint Roadmap: Planning for 2010 and Beyond by Tony Byrne
  • Web Team Structure by Lisa Welchman
3.30 pm - 4.00 pm Break
4.00 pm - 5.00 pm Strategic Techniques for Improving Your Web Analytics
Phil Kemelor, Semphonic
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What Does All This Data Mean?
Case: American Chemical Society
Susan Fariss
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Summing up: Intranets with business impact
Sara Redin, J. Boye

Panel discussion with:
Leveraging Taxonomy and Search to Enhance the User Experience
Jill Tabuchi, Project Performance Corporation
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Making Website Redesign a Little Bit Easier
Case: Calvert Investments
Noah Masterson & Tom Hoover
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Hospitals and Social Media
Case: University of Maryland Medical System
Ed Bennett
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Creating Effective Patient + Physician Portals and Setting the Stage for eHealth 3.0
Case: New York-Presbyterian Hospital, Weill Cornell Medical College
Virgil Wong
5.00 pm - 5.15 pm Break
5.15 pm - 6.15 pm Town Hall
6.30 pm Farewell Dinner - at Down Town Club